DIGITAL RECORD MANAGEMENT PRACTICES AS PREDICTORS OF SECRETARIAL STAFF PRODUCTIVITY IN LAGOS STATE PUBLIC UNIVERSITIES, NIGERIA
This study examined the effect of digital record management practices as predictors of secretarial staff productivity in Lagos State public universities. Specifically, it investigated how digital record classification, security, and storage influence the productivity of secretarial staff. To achieve this objective, three research questions were raised and two hypotheses formulated and tested. The study population comprised 792 secretarial staff and 248 administrators across one federal and three state-owned universities in Lagos State, namely: the University of Lagos,
Akoka; Lagos State University, Ojo; Lagos State University of Education; and Lagos State University of Science and Technology. Using the Taro-Yamane sampling technique, 265 secretarial staff were selected, while purposive sampling was applied to 50% of administrators (124) to ensure representation, yielding a total sample of 389 respondents. Administrators included heads of departments, directors, and deans, who were well positioned to assess the
productivity of secretarial staff attached to their offices. Data were collected using two validated instruments: the Secretarial Staff Productivity Questionnaire (SSPQ) and the Digital Record Management Practices Questionnaire (DRMPQ). Descriptive statistics such as mean, frequency, and percentages were used to summarise demographic data and address the research questions. A t-test was used to test Hypothesis One at a 0.05 level of significance. Results revealed a t-value of 4.066 with a p-value < 0.001, confirming a significant difference in job productivity between staff with effective and less effective record management practices. The study concluded that better record management practices enhance secretarial productivity and recommended continuous workshop training on digital record maintenance for secretarial staff in Lagos State Universities.